Analista de Sucesso do Cliente | Customer Success Analyst (BRASIL, REMOTO)

AMORIM Global is a  consultancy specialized in International Solutions, providing for individuals and businesses who believe in a world without borders. We offer services related to  international law, immigration, international tax, investor advisory and international business.

ABOUT THE POSITION

We are looking for a proactive, analytical, and client-focused Customer Success Analyst to take an active role in ensuring our clients achieve real, lasting success with our services. This position goes beyond customer support, it's about owning the client journey, driving engagement, and acting as a key partner in client satisfaction and retention. You’ll work closely with internal teams to deliver a high-quality experience, anticipate client needs, and provide strategic guidance throughout the customer lifecycle.

YOUR DAY-TO-DAY

As a Customer Success Analyst, your daily tasks will include:

• Be the main point of contact for a portfolio of clients, building trusted relationships and understanding their business needs.
• Actively contact clients via phone, email, and video calls to monitor progress, collect feedback, and strengthen the relationship.
• Respond to inbound customer inquiries via email, chat, and phone with empathy, clarity, and efficiency.
• Monitor client engagement and proactively identify risks, unmet needs, and growth opportunities.
• Work cross-functionally with Legal, Product, and Sales to resolve complex issues and implement improvements.
• Track KPIs, satisfaction metrics, and feedback to generate insights and improve the overall customer experience.
• Develop and deliver custom success plans, check-ins, and follow-ups aligned with client goals.
• Advocate for clients internally, bringing their voice to the heart of decision-making and innovation.

THE PERSON WE'RE LOOKING FOR

The ideal candidate for this position should have:

• Experience in Customer Success, Account Management, or Customer Experience.
• Ownership mindset and the ability to lead and follow through on client initiatives.
• Empathy, problem-solving skills, and a passion for helping others succeed.
• Experience with CRM tools and an analytical approach to customer data.
• Excellent written and verbal communication skills in English and Portuguese.
• Proactive attitude, curiosity, adaptability, and a collaborative spirit.

Amorim is an inclusive environment where we value diversity and the unique contributions of each individual. If you have read and are interested in this opportunity, please apply now, and let's build a borderless world together!