Analista Júnior de Customer Success - Customer Success Analyst

AMORIM Global is a  consultancy specialized in International Solutions, providing for individuals and businesses who believe in a world without borders. We offer services related to  international law, immigration, international tax, investor advisory and international business .

ABOUT THE POSITION

You will have the opportunity to engage with clients and ensure their satisfaction. We are seeking a proactive and customer-oriented professional to support our customer success efforts and enhance our clients' experience.

YOUR DAY-TO-DAY

Your daily tasks will include:

• Client engagement: Actively prospect for new clients and coordinate meetings.
• Customer understanding: Provide relevant and concise information about the client's case and analyze customer needs and requirements.
• Support and solution: Assist in projects related to the acquistion of new client channels and resolve issues and complaints. 
• Innovation and Solution: Take responsibility for defining pathways for the organization, seeking the best solutions for challenges.

THE PERSON WE'RE LOOKING FOR

The ideal candidate for this position should have:

• Major degree in business, customer service or a related field.
• Exceptional verbal and written communication skills in English and Portuguese.
• Professional, volunteer or academic experience with customer experience.
• Collaborative spirit and the ability to effectively lead projects and work with teams.
• Innovative vision and adaptability to navigate complex issues.

Amorim is an inclusive environment where we value diversity and the unique contributions of each individual. If you have read and are interested in this opportunity, please apply now, and let's build a borderless world together!